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Practice PeopleCert ITIL-4-Foundation Exam Questions

Page: 1/107
Total 532 Questions

Question No 1

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Choose the Choices:

Progress iteratively with feedback

Keep is simple and practical

Start where you are

Focus on value

Question No 2

Which practice has a purpose that includes ensuring that risks have been properly assessed?

Choose the Choices:

Service configuration management

Problem management

Service level management

Change control

Question No 3

When should a full risk assessment and authorization be carried out for a standard change?

Choose the Choices:

Each time the standard change is implemented

When the procedure for the standard change is created

At least once a year

When an emergency change is requested

Question No 4

Which statement about emergency changes is CORRECT?

Choose the Choices:

The testing of emergency can be eliminated in order to implement the change quickly

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

Emergency changes should be authorized and implemented as service requests

Emergency changes must be fully documented before authorization and implementation

Question No 5

Which practice coordinates the classification, ownership and communication of service requests and incidents?

Choose the Choices:

Supplier management

Service desk

Problem management

Relationship management

Page: 1/107
Total 532 Questions

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