The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad - hoc manner using an external analytics system. The events that are of interest are: A customer has initiated a product exchange via a Case A customer service rep clicks on the "Authorize Exchange Product" menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the "Initiate Refund" menu item on the Case Which two solutions will meet these business requirements? Choose 2 answers

A company is planning on sending orders from Salesforce to a fulfillment system. The integration architect has been asked to plan for the integration. Which two questions should the integration architect consider? Choose 2 answers A Can the fulfillment system create new addresses within the Order Create service? B. Can the fulfillment system make a callback into Salesforce? C. Can the fulfillment system implement a contract - first Outbound Messaging interface? D. Is the product catalog data identical at all times in both systems?

A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time. What type of event should be used to meet this requirement? Page 4

An Architect has received a request to prevent employees that leave the company from accessing data in Salesforce after they are deactivated in the company's HR system. What should an Architect determine before recommending a solution?

Universal Containers (UC) is a leading provider of management training globally, UC requested students course registration data generated from the Salesforce student community to be synced with the learning management system (LMS). Any update to the course registration data needs to be reflected in the LMS. Which integration mechanism should be used to meet the requirement?