Which of the following automatically synchronizes configuration data, collects historical data, and
provides real - time agent - adherence information to users of WFM web for Supervisors?
Question No 2
Which of the following is responsible for building WFM schedules?
Question No 3
Which are primary elements of workforce management provided byGenesys WFM?
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Question No 4
Which of the following Genesys documentation will answer questions regarding sizing the WFM
Database?
Question No 5
Which of the WFM Applications below connects to the Stat Server in order to receive Real - Time
Adherence information from Genesys?