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Practice Genesys GCP-GCX Exam Questions

Page: 1/27
Total 135 Questions

Question No 1

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Choose the Choices:

Workgroups

Rooms

Groups

Roles

Question No 2

Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

Choose the Choices:

True

False

Question No 3

Which of the following are AND Evaluation Methods? (Choose three.)

Choose the Choices:

All skills matching

Best available skills

Bullseye matching

Disregard skills

Agent availability

B,C,E

Question No 4

What is the distinguishing feature between queues and groups?

Choose the Choices:

Queues can have agents as members, while groups cannot.

Both queues and groups have the same ACD capabilities.

Unlike groups, queues allow for more complex scenarios like skill - based routing.

Queues can be used in Architect flows, while groups cannot.

Question No 5

Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

Choose the Choices:

Language

Roles

Skills

Queue

A,C

Page: 1/27
Total 135 Questions

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