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Practice Genesys GCP-GC-REP Exam Questions

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Total 35 Questions
Question No 1
Which definition matches the performance view for Agents?
Choose the Choices:


Question No 2
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
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Question No 3
Which view displays current metrics and information about the queues if you have a membership?
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Question No 4
What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?
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Question No 5
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
Choose the Choices:


Page: 1/7
Total 35 Questions