Shifts in the age of the population needs of ethnic groups, low population growth, freer trade
between countries and increased global competition all contributes to:
Question No 3
Some of the characteristics customers expect when they buy products are all of the following
EXCEPT:
Question No 4
Customer requirements may be based on price, quality, delivery and so forth are called:
Question No 5
For example, the price for a certain type of product must full within a range for the suppliers to be
considered .but being considered does not mean winning the order. so win orders a supplier must
have characteristics that encourage customers to choose its products and services over competitors.
Those competitive characteristics, or combination of characteristics are called