__________ is a term applied when the proper clinical car process is not executed appropriately, such as giving the wrong drug to a patient or incorrectly administering the correct drug.

Crossing the Quality Chasm provided a blueprint for the future that classified and unified the components of quality through six aims for improvement, chain of effects, and simple rules for redesign of healthcare. The six aims for improvement, viewed also six dimensions of quality. Which of the following is NOT out of those dimensions?

______________ can be measured by how well evidence - based practices are followed, such as the percentage of time diabetic patients receive all recommended care at each doctor visit, the percentage of hospital - acquired infections, or the percentage of patients who develop pressure ulcers (bed sores) while in the nursing home.

Today’s patients’ perception of the quality of our healthcare system is not favourable. In healthcare, qualityis household word that evokes great emotion, including:

There is a story of an intensive care unit (ICU) at Dominican Hospital in Santa Cruz Country, California. Dominican, a 379 - bed community hospital, is part of the 41 - hospital Catholic Healthcare West system. “We used to replace ventilator circuit for incubated patients daily because we thought this helped to prevent pneumonia,” explained Lee Vanderpool, vice president. “”But the evidence shows that the more you interfere with that device, the more often you risk introducing infection. It turns out it is often better to leave it alone until it begins to become cloudy, or ‘gunky,’ as the no clinicians say.” The hospital staff learned an important lesson from this experience that: