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Practice ServiceNow CIS-CSM Exam Questions

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Total 229 Questions
Question No 1
Agents and managers cannot create knowledge articles from Community questions.
Choose the Choices:


Question No 2
Information about a customer’s service contract is found in Knowledge.
Choose the Choices:


Question No 3
From what places in SN can an agent create a case? (Choose three.)
Choose the Choices:


Question No 4
What are the conditions that matching rules are based on? (Choose two.)
Choose the Choices:


Question No 5
Matching rules enhance assignment capability by ____________________.
Choose the Choices:


Page: 1/46
Total 229 Questions