SECTION A
Questions 1 ¡ìC 10 are multiple choice questions. For each question, select ONE correct answer from
A to D and write it in your answer booklet. You are advised to spend approximately 30 minutes on
this section.
Question No 2
Q1. Which of the following measures could be used to verify the effectiveness of stores
management?
Question No 3
Q2. Which of the following does the abbreviation ROE normally refer to?
Question No 4
Q3. Which of the following is an appropriate measure of customer service in a stores environment?
Question No 5
Q4. Which of the following would be considered the best method of improving the quality of goods
received?