Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket. 1. Clearly stated the problem. 2. Detailed the findings. 3. Clarified the problem. When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Which statement about Avaya Tier 2/Business Partners is true?

A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past. Which Discipline in 8D Methodology describes the action of the Network Administrator?

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action?

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)