Where are all agents used in the Avaya Aura® Contact Center POM integration administered?
Question No 2
Where is the administration of outbound campaigns and management of dialing lists performed?
Question No 3
Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending
Service?
Question No 4
Which Avaya Aura® Contact Center component expands the contact center to manage internet - based
contacts such as email and Web communications?
Question No 5
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to
Inbound and when agents are returned to Outbound activities?