Question No 1

In the Cisco Contact Center Enterprise solution, which process is responsible for peer - to - peer synchronization?

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Question No 2

What is the semantic meaning of the RouterCallKeyDay variable?

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It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.

It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from "Monday" to "Tuesday".

It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.

It represents a sequence number used for ordering rows for the same call.

It represents a string that corresponds to a Globally Unique Call Identifier.

Question No 3

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?

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Question No 4

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

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Question No 5

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

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100 ms, 3 heartbeats

100 ms, 5 heartbeats

400 ms, 3 heartbeats

400 ms, 5 heartbeats

The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator

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