A technician installed a known - good, compatible motherboard on a new laptop. However, the
motherboard is not working on the laptop. Which of the following should the technician MOST likely
have done to prevent damage?
Question No 2
A technician receives a ticket indicating the user cannot resolve external web pages However,
specific IP addresses are working. Which of the following does the technician MOST likely need to
change on the workstation to resolve the issue?
Question No 3
A technician needs to recommend the best backup method that will mitigate ransomware attacks.
Only a few files are regularly modified, however, storage space is a concern. Which of the following
backup methods would BEST address these concerns?
Question No 4
A change advisory board did not approve a requested change due to the lack of alternative actions if
implementation failed. Which of the following should be updated before requesting approval again?
Question No 5
A user is having phone issues after installing a new application that claims to optimize performance.
The user downloaded the application directly from the vendor's website and is now experiencing
high network utilization and is receiving repeated security warnings. Which of the following should
the technician perform FIRST to mitigate the issue?